Shipping policy

At ulterIGO, shipping rates are calculated at checkout based on the destination, shipping method selected, package weight, and order contents.

Processing Time

Orders are typically processed within 3–7 business days (excluding weekends and holidays). During periods of high order volume, product launches, promotions, or holidays, processing times may be extended.

Shipping Rates & Delivery Estimates

Shipping costs are calculated at checkout and vary depending on the shipping destination, package weight, and selected shipping method.

Estimated delivery times are provided by the carrier and are not guaranteed. Transit times begin after an order has been processed and shipped.

Shipping Carriers

Orders may be shipped through UPS, USPS, FedEx, or other carriers selected at our discretion.

Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing tracking information. Please allow up to 24–48 hours for tracking updates to appear.

Shipping Locations

We currently ship within the United States only. Certain locations, including P.O. boxes, APO/FPO addresses, Alaska, Hawaii, and U.S. territories, may have limited shipping options or additional delivery times.

Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout. ulterIGO is not responsible for orders delayed, lost, returned, or misdelivered due to incorrect or incomplete shipping information provided by the customer.

Lost, Stolen, or Damaged Packages

If your package is lost or arrives damaged, please contact us at ulterigobrand@gmail.com within 7 days of the marked delivery date.

Once an order has been transferred to the shipping carrier, ulterIGO is not responsible for delays, losses, theft, or damages caused by the carrier. However, we will work with customers and the carrier to help resolve shipping issues whenever possible.

Delivery Delays

ulterIGO is not liable for shipping delays caused by weather conditions, carrier disruptions, customs inspections, labor strikes, natural disasters, or other events beyond our reasonable control.

Order Changes & Cancellations

Once an order has been placed, we cannot guarantee modifications, address changes, or cancellations. Please contact us as soon as possible if you need assistance with your order.